Order Cancellation Policy
Cancellation Eligibility
You may request to cancel your order at any time before the order has been shipped. Orders that have not yet shipped can be cancelled directly, subject to confirmation of the order status. If your cancellation is successfully processed, a full refund will be arranged through the original payment method and returned to the original payment account.
Once an order has been shipped, it cannot be cancelled through the standard order cancellation process. Because the order has entered the transportation process, we are no longer able to stop the shipment through the normal cancellation procedure. If you no longer need an item that has already shipped, please wait for the order to be delivered and then review our Returns & Refunds Policy to determine whether the item qualifies for a return or refund.
Nothing in this Order Cancellation Policy limits any rights that consumers may have under applicable law, including any applicable statutory withdrawal, return, refund, or other consumer protection rights.
How to Request an Order Cancellation
If you would like to cancel an order that has not yet shipped, please contact us as soon as possible. Email is the preferred method for submitting a cancellation request at customer@junravelreni.com. You may also contact us by phone at +1 (303) 867-2406.
To help us identify and process your request, please provide your order number, customer name, and payment confirmation or other payment information sufficient to identify the transaction. You may also provide other reasonable order-related information if needed to verify the request.
For your security, please do not send your full credit or debit card number, card security code, password, or other sensitive payment credentials by email or phone.
Cancellation Request Review
After receiving your cancellation request, we will review it promptly and verify the current status of your order. If the order has not been shipped, the cancellation can be processed in accordance with this policy. If the order has already shipped, the request cannot be processed through the standard cancellation procedure.
We will review your cancellation request promptly and notify you of the result as soon as possible. The outcome depends on the order status at the time the request is reviewed.
Refunds for Cancelled Orders
For an eligible order that is successfully cancelled before shipment, we will arrange a full refund using the original payment method. The refund will be returned to the original payment account associated with the transaction.
The time required for the refund to appear in your account may vary depending on the card issuer, payment institution, or other financial institution involved in processing the transaction. We do not promise a specific time for the funds to appear in your account.
Orders That Have Already Shipped
Once an order has shipped, it cannot be directly cancelled because the transportation process has already begun. If you no longer want the product, the appropriate next step is to wait for delivery and then review the Returns & Refunds Policy to determine whether your order qualifies for a return or refund.
Any return or refund request for an order that has already shipped will be handled according to the applicable conditions, time periods, and procedures set out in the Returns & Refunds Policy. This includes applicable statutory withdrawal rights, voluntary commercial return options, and rules relating to damaged, defective, or incorrect items.
Contact Us
Junravelreni
Website: junravelreni.com
Email: customer@junravelreni.com
Phone: +1 (303) 867-2406
Address: 4627 S Nepal Way, Aurora, CO 80015, United States
Shipping: United States
Customer Service Hours: Monday–Friday, 9:00 AM–12:00 PM and 1:00 PM–6:00 PM (ET)