Returns & Refunds Policy

At Junravelreni, we accept eligible returns, but we do not offer direct exchanges. Because inventory, order processing, product specifications, and shipping arrangements can vary, a direct exchange may not always be practical. If you want a different item, you may return the original item when eligible and place a new order for the item you prefer.

This policy distinguishes between two separate types of consumer rights: the 14-Day Statutory Right of Withdrawal and the 60-Day Voluntary Commercial Return Policy. The 14-Day Statutory Right of Withdrawal is a legal right that may apply to consumers in Germany and other EU jurisdictions for qualifying distance purchases. The 60-Day Voluntary Commercial Return Policy is an additional return option that we voluntarily provide under the conditions described in this policy.

The 60-Day Voluntary Commercial Return Policy does not extend, replace, restrict, reduce, or otherwise affect any statutory right you may have. Where applicable law gives you greater or different rights, those statutory rights apply independently of this commercial return policy.

14-Day Statutory Right of Withdrawal

Where German or other applicable EU consumer law provides a statutory right of withdrawal for your purchase, you may withdraw from the qualifying distance contract within the applicable statutory period without giving a reason.

The statutory right of withdrawal is a legal right and is separate from our voluntary 60-day commercial return policy. You do not need to provide a reason for exercising the statutory right, and you do not need to wait for our approval before exercising that right. We will not make the validity of your statutory withdrawal dependent on an internal return review.

Our 60-day commercial return conditions do not limit or replace the statutory withdrawal right. Any statutory withdrawal will be handled in accordance with the applicable German or EU legal requirements.

For qualifying withdrawals, applicable law generally requires reimbursement of payments received, including the cost of the least expensive standard delivery option offered, subject to legally permitted exceptions. If you selected a more expensive delivery method, any additional delivery cost may not be refundable where permitted by law.

Refunds for a statutory withdrawal will generally be made using the original payment method unless applicable law permits another arrangement and you agree to it. The statutory refund period and any conditions concerning the timing of reimbursement will be governed by applicable German law and will not be replaced by the 1–3 business day commercial refund-processing period described later in this policy.

Where applicable law permits the consumer to bear the direct cost of returning the goods, those costs may be the consumer's responsibility. Any such obligation will be applied only to the extent permitted by applicable law.

Statutory withdrawal rights may have legal exceptions. Nothing in this policy is intended to expand or restrict those statutory exceptions.

If you exercise a statutory withdrawal right, applicable law may permit you to examine and handle the goods as reasonably necessary to establish their nature, characteristics, and functioning. You may be responsible for any diminished value resulting from handling beyond what is necessary for such examination, to the extent permitted by applicable law.

Any statutory rights concerning defective, damaged, or non-conforming goods remain separate from the withdrawal right.

Two-Year Statutory Consumer Protection / Legal Guarantee

If German or applicable EU consumer law applies to your purchase, you may have statutory rights relating to defects or lack of conformity for a minimum period of two years from delivery, subject to applicable national rules and legal requirements.

These statutory rights are independent of our 60-day commercial return policy. If a product is defective or does not conform to the applicable contract or legal requirements, you may, where legally applicable, be entitled to free repair or replacement and, where the legal requirements are satisfied, an appropriate price reduction, termination of the contract and a refund, or other remedies provided by applicable law.

Repair or replacement under applicable statutory rights will be handled in accordance with applicable legal requirements and without costs that the consumer is legally entitled to have covered.

The 60-day commercial return period is not a deadline for reporting or exercising statutory rights concerning defective or non-conforming goods. Expiration of the 60-day commercial return period does not by itself eliminate any statutory rights you may have.

These statutory rights also apply independently of any voluntary return policy, commercial guarantee, or other additional service.

60-Day Voluntary Commercial Return Policy

In addition to any statutory rights that may apply, we voluntarily offer a 60-day commercial return option for eligible purchases. This 60-day return option is a voluntary commercial policy. It is not the German or EU statutory 14-day right of withdrawal, and it must not be understood as replacing, extending, limiting, or reducing that legal right.

If you are seeking a return under this commercial policy, including where the statutory withdrawal period has expired or the statutory withdrawal right does not apply, the return request must generally be made within 60 days after you receive the product.

For a commercial return, we may ask you to provide your order number, the reason for the return, and other information reasonably necessary to identify the order and product. We may review the request based on the order status, the applicable conditions of this voluntary commercial return policy, and the reason provided.

For a commercial return to qualify, the product should generally be returned in reasonably suitable condition for resale. The original condition should be preserved as much as reasonably possible, and accessories, components, packaging, and included items should be returned when reasonably available.

The product should not have damage caused by misuse, improper handling, modification, or other actions beyond normal inspection. Reasonable inspection marks will not automatically be treated as damage or excessive use.

If a product does not satisfy the conditions of the voluntary commercial return policy, we may decline the commercial return or adjust the commercial refund to the extent permitted by applicable rules. This does not mean that you lose any statutory rights that may apply to the product.

Order Cancellation Before Shipment

If your order has not yet shipped, you may contact us to request cancellation. For an eligible cancellation before shipment, the order will be cancelled and you will receive a full refund through the original payment method.

Once an order has shipped, it generally cannot be cancelled directly. You may instead use the applicable statutory withdrawal process or, where applicable, request a return under the 60-day voluntary commercial return policy.

Orders Already Shipped

Shipped orders generally cannot be cancelled directly. If the statutory right of withdrawal applies to your purchase, you may exercise that right in accordance with the applicable legal requirements.

If the statutory withdrawal right does not apply, or the applicable statutory withdrawal period has expired, you may request a return under the 60-day voluntary commercial return policy if the order and product satisfy its conditions.

If you receive an item that is damaged, defective, or different from what you ordered, please contact us promptly. These situations are handled separately from ordinary personal-preference returns and may qualify for a different remedy, including a full refund, partial refund, repair, replacement where legally required or otherwise agreed, or another remedy required or permitted by applicable law.

How to Request a Commercial Return

The following process applies only to 60-day voluntary commercial returns. It does not create a pre-approval requirement for exercising a statutory right of withdrawal.

To request a commercial return, please contact us by email, which is our preferred method of contact. Please provide your order number, the reason for the return, and the product information or other order details reasonably necessary to process your request.

We will review the request based on the order status, the applicable conditions of the voluntary commercial return policy, and the reason provided. If the return qualifies under the commercial policy, we will provide the applicable return instructions and an electronic return label.

You will need to download and print the electronic return label and use it according to the return instructions provided. For large or bulky furniture, please follow the specific return instructions provided for your order. Please do not arrange an alternative return method that may result in additional costs unless we have agreed to it in advance.

After the returned product is received, we will inspect it to determine whether it meets the applicable commercial return requirements. If the return meets the applicable requirements, we will initiate the refund in accordance with the commercial refund terms in this policy.

Return Shipping and Return Labels

For eligible commercial returns, we provide an electronic return label. You are responsible for downloading and printing the label and following the return instructions we provide.

For large or bulky furniture, return transportation may require specific handling or shipping arrangements. Please follow the instructions provided for your particular order to help prevent unnecessary delays or additional costs.

The responsibility for return shipping costs depends on the reason for the return and whether the return is being made under the voluntary commercial policy or under a statutory right.

Return Fees

For a commercial return based on personal reasons, such as changing your mind, ordering the wrong item, personal preference, or choosing a different style, size, color, or specification, you are responsible for the applicable return shipping cost.

To the extent permitted by applicable law, reasonable return transportation costs or other clearly disclosed and applicable commercial return costs may be deducted from the refund. These commercial cost rules do not limit or alter any statutory withdrawal rights or statutory rights relating to defective or non-conforming goods.

If the return is necessary because the product arrived damaged during transportation, the product is defective or does not conform to applicable requirements, or you received the wrong product, the return will be handled without charge to you where required or otherwise appropriate under applicable law.

In these circumstances, we will bear the applicable return transportation cost and will not charge an unreasonable return fee. Depending on the circumstances and applicable legal requirements, we may provide a full refund, partial refund, free repair, replacement where legally required or otherwise agreed, or another appropriate remedy.

Damaged, Defective, or Incorrect Items

Please contact us as soon as reasonably possible if your furniture arrives damaged, defective, or incorrect. For transportation damage, we recommend keeping the product, packaging, and related materials until we have provided further instructions, where reasonably possible.

A damaged, defective, or incorrectly shipped item is not treated as an ordinary personal-preference return. Depending on the circumstances, we may provide a full refund, partial refund, free repair, replacement where legally required or otherwise agreed, or another remedy required or permitted by applicable law.

For consumers protected by statutory consumer rights, applicable legal remedies remain available independently of this 60-day voluntary commercial return policy.

Return Condition for Commercial Returns

For a voluntary commercial return, the product should be returned in substantially the condition in which you received it, allowing for reasonable inspection.

Please make reasonable efforts to keep the product free from consumer-caused damage, return accessories and components, include accompanying items, use the original packaging when reasonably available, and avoid excessive use, misuse, modification, or improper handling.

Normal inspection of furniture, including reasonable handling necessary to determine its condition and suitability, will not automatically be treated as damage or excessive use.

If a product has been damaged through misuse, improper handling, modification, or other consumer-caused conduct, the commercial return may be declined or the refund may be adjusted to the extent permitted by applicable rules.

These commercial return conditions do not remove or restrict statutory rights relating to defective or non-conforming goods.

Refund Processing

For a qualifying 60-day commercial return, we will initiate the refund after the returned product has been received, the necessary return inspection has been completed, and the return has been determined to satisfy the applicable commercial return requirements.

After the return inspection is completed, we typically initiate the refund within 1–3 business days.

Refunds are normally issued to the original payment method. The time required for the refund to appear in your account may vary depending on your bank, card issuer, payment service provider, or other financial institution.

There may therefore be a delay between the date we initiate the refund and the date the funds are actually credited to you.

The 1–3 business day processing period applies only to eligible commercial returns. It does not establish or replace any statutory refund deadline applicable to a statutory withdrawal.

Statutory Refunds and Legal Remedies

Where a statutory right of withdrawal applies, refunds will be handled according to the applicable German or EU legal requirements, including the applicable statutory timing and conditions.

Where a statutory defect or conformity right applies, any repair, replacement, price reduction, contract termination, or refund will be handled according to the applicable legal requirements.

Nothing in this policy is intended to make our commercial return process a prerequisite for exercising a statutory right.

No Direct Exchanges

We do not provide direct product exchanges. This approach helps us avoid delays caused by differences in inventory, product specifications, order processing, and shipping arrangements.

If you want a different product, you may return the original product when you are eligible to do so and place a separate order for the product you prefer.

This does not affect any statutory right to repair, replacement, refund, price reduction, contract termination, or other remedy that may apply because a product is defective or does not conform to applicable legal requirements.

Contact Information

If you have a question about a return, refund, damaged shipment, defective product, incorrect item, or order cancellation, please contact us by email, which is our preferred method of contact.

Junravelreni is located at 4627 S Nepal Way, Aurora, CO 80015, United States. You can reach us at customer@junravelreni.com or +1 (303) 867-2406.

Our customer service hours are Monday–Friday, 9:00 AM–12:00 PM and 1:00 PM–6:00 PM (ET).

When contacting us about an order, please include your order number whenever available so that we can assist you efficiently.

Consumer Rights Reminder

The 60-day voluntary commercial return policy is an additional service. It is not the only way to address a product issue.

If you have statutory consumer rights, including a statutory right of withdrawal or statutory rights concerning defective or non-conforming goods, those rights apply independently of this commercial policy.

Where applicable law provides you with rights that differ from or are more favorable than the terms stated here, the applicable statutory rights will prevail.