Shipping Policy

Shipping Coverage

We currently ship orders throughout the United States. Shipping availability is based on the delivery information provided when you place your order.

Shipping Costs

Orders under €399 are subject to a €29.99 shipping fee. Orders of €399 or more qualify for free shipping.

The applicable shipping cost will be reflected in the order information associated with your purchase.

Order Processing Time

Orders are typically processed within 1–3 business days. Order processing time is separate from transit time and refers to the time needed to prepare and process your order before it is handed over for transportation.

Shipping Methods and Transit Time

We may use DHL, UPS, or FedEx to transport orders. After your order has been processed and handed over to the applicable carrier, the estimated transit time is 9–12 business days.

Processing time and transit time are separate stages. The 1–3 business day processing period applies before shipment, while the 9–12 business day period refers to the estimated carrier transit time after the order has been processed and shipped.

The 9–12 business day transit period is an estimate and is not a guaranteed delivery date. Actual delivery times may vary depending on carrier networks, transportation conditions, weather, and other circumstances that may affect the delivery process.

Taxes and Customs

Applicable taxes and related tax costs are included in the product prices as provided for your order. We have arranged for our logistics providers to handle the applicable customs clearance process directly.

Under normal circumstances, you should not be required to make an additional payment for applicable taxes or customs clearance when your order is delivered.

Order Tracking

Once your order has been shipped, applicable tracking information will be provided so that you can monitor the status of your shipment.

You can use the tracking information provided with your order to review the shipment's progress. If tracking information does not update as expected or you have questions about the delivery status, please contact us by email at customer@junravelreni.com.

When contacting us about a shipment, please provide your order number and available tracking information so that we can review the delivery status and assist you more efficiently.

Delayed Deliveries

If your order has not arrived within the estimated transit period, please contact us so that we can review the shipment and assist you.

Email is our preferred method of contact. You can reach us at customer@junravelreni.com or call +1 (303) 867-2406 during our customer service hours, Monday–Friday, 09:00–12:00 and 13:00–18:00 CET/CEST.

When contacting us about a delayed delivery, please provide your order number, available tracking information, delivery details, and a brief description of the issue.

We will review the available order and shipping information and assist with the next appropriate steps based on the circumstances of the shipment.

Damaged or Lost Shipments

If your furniture arrives damaged during transportation, please contact us as soon as reasonably possible. To help us review the issue, please provide your order number, photos of the damaged item, photos of the packaging, a description of the damage, and tracking information if available.

Keeping the product and packaging until we provide further instructions may also be helpful when reasonably possible.

Transportation damage is handled separately from ordinary personal-preference returns. Where applicable, the matter will be handled in accordance with our Returns & Refunds Policy and applicable requirements, including any available refund or other appropriate resolution.

If your shipment appears to be lost, has an unusual status, or has not received tracking updates for an extended period, please contact us by email with your order number and tracking information if available.

We will review the available shipping information and assist with investigating the shipment. Any refund, replacement, or other resolution will depend on the circumstances of the shipment and the applicable return, refund, and consumer protection requirements.

Address Changes

Please make sure that your shipping address and contact information are accurate and complete when you place your order.

If your order has not yet entered the shipping process, you may contact us as soon as possible to request an address change. Whether an address change can be completed will depend on the current processing status of your order.

Once an order has shipped or entered the carrier's transportation process, an address change may no longer be possible. If an incorrect or incomplete address causes a delivery delay, failed delivery, shipment return, or other transportation issue, we will review the circumstances and assist where reasonably possible.

Order Cancellation

If your order has not yet shipped, you may contact us to request cancellation. An eligible order cancellation before shipment will receive a full refund through the original payment method.

Once an order has shipped, it generally cannot be cancelled directly. If you wish to return a shipped order, please follow the applicable process described in our Returns & Refunds Policy.

Nothing in this Shipping Policy limits any statutory consumer rights that may apply to your order.

Customer Responsibility for Delivery Information

You are responsible for providing an accurate and complete shipping address and correct contact information when placing an order.

Incorrect, incomplete, or unusable delivery information may result in delivery delays, unsuccessful delivery attempts, shipment returns, or other transportation issues.

If you discover an error in your delivery information, please contact us as soon as possible. We will review the order status and determine whether the information can still be updated.

Delivery Delays Beyond Our Control

Although we work to support timely delivery, actual transportation may sometimes be affected by circumstances beyond our reasonable control. These circumstances may include severe weather, carrier network disruptions, natural events, customs-related delays where applicable, or other transportation conditions.

Such circumstances may cause delivery times to differ from the estimated transit period. We will review significant delivery issues and assist based on the available order and shipment information.

Nothing in this section is intended to exclude or limit any rights or remedies that you may have under applicable law.

Shipping Responsibility

We are responsible for arranging the shipment of your order based on the information provided with your purchase. DHL, UPS, or FedEx may perform the applicable transportation services for your order.

You are responsible for providing accurate delivery information and for contacting us promptly if you experience a shipping problem, including a damaged shipment, missing shipment, unusual tracking status, or delivery issue.

When a shipping issue occurs, we will review the order status, available tracking information, and circumstances of the shipment and will assist with the appropriate next steps. Transportation issues will not automatically be treated as the customer's personal-preference return.

Contact Us

If you have questions about shipping, delivery status, damaged or missing shipments, address changes, or order cancellation, please contact us by email, which is our preferred method of contact.

Junravelreni

Website: junravelreni.com

Email: customer@junravelreni.com

Phone: +1 (303) 867-2406

Address: 4627 S Nepal Way, Aurora, CO 80015, United States

Shipping: United States

Customer Service Hours: Monday–Friday, 9:00 AM–12:00 PM and 1:00 PM–6:00 PM (ET).